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I brought in a brand new Telecaster, not a scratch on it to have fret work done under warranty from Fender. When I went to get it , the side was cracked. When I asked what happened the manager said that's the way you brought it in. When I pressed further they said they...
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1.0
#537255
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I bought an amp through the Sam ash website and asked to deliver it to the Sam Ash store dolphin mall, since I am an international customer. I went to the store and was supported by Mr Mike Bentivegna, the general manager. I explained to him that I was there just to...
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Anonymous
Mike B

Hello bee4794,This is Michael Bentivegna. I read your complaint, and I'm truly sorry about your experience. It was a busy morning and I was the only SR. manager on duty at the...

SamAshMusic1924
SamAshMusic1924

Hi, this is Sammy Ash. I am sorry for what you experienced in our Dolphin Mall store. You mentioned something about Mike our GM there and I don't understand. He has been with ...

1.0
#537224
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I bought an amp from Sam Ash website and asked to deliver it to the Sam ash store Miami. The general manger (Mike Bentivegna) simply didn't know how to proceed, asked many questions regarding to payment method, asked for the sales person name who attended me since he...
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#537205
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I bought a pair of JJ EL84 Preamp tubes to try out on my amp as we're all searching for that perfect tone. Come to find out my amp head doesn't accept any variety other than 12AX7 pre's. I went to return them with the receipt in hand demanding my money back and the...
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Anonymous
Try5751

EL84s are not preamp tubes. They are power tubes, for a different part of the amplifier. You bought the wrong item if you wanted to replace 12AX7s. You could substitute 12AT7s...

5.0
#529767
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I bought a book and when I brought it back they refused to refund. I had the receipt, it was in perfect condition, and it was returned within a week of purchase. They pointed to some fine print on the receipt and cited copyright laws for why they couldn't refund the...
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Anonymous
Anonymous

It's not a scam. There are copyright laws in place for a reason. Many people will buy a book, make copies of what they want and then return the book. Those laws exist for the ...

Anonymous
Anonymous

*** boo hoo. give the baby his/her bottle.

#523466
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I purchased an audio recorder online. Later, Sam Ash emailed me and said "for your protection, we have had to cancel your order," and that turned out to be a lie. They had changed the specs and the price of the product from $200 for a new one to $230 for a used...
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#493710
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Went in to buy some stuff at Lyndhurst , Ohio store , amd was treated very poorly by the manager, didnt get name.. Ive dont approx. $10,000.00 worth of business at this store within the last 8 years. I was just getting $150.00 worth of stuff today, my fiance' was gonna...
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Anonymous
Anonymous

You're joking right? You're actually upset because they followed the law? You are not allowed to use someone else's credit card, regardless whether you know them or not. They...

Anonymous
Anonymous

Sorry you lose this one. Count your self lucky the store turned down that card

#475617
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I frequent Sam Ash for little things, and my children are just beginning to get into music. In the store one day with my wife and daughter and the salesperson I talked to was clearly under the influence of some illegal substance. Bloodshot eyes, slightly flushed, and...
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Anonymous
jimmer

Yeah they are musicians and they will do that but it is unprofessional and not cool when you are dealing with people. I also notice that when I visit music stores and don't li...

Anonymous
Anonymous

this review is ridiculous... were you sufficiently helped? your paranoia over 'marijuana users' seems comically outrageous...

#401305
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Sam assh Lyndhurst 5700 Mayfield Road 440-446-0850 Purchased a set of maracas and were new unopened and to small so I returned them for another set and paid the difference. The set I purchased for my son this time were too large twice the size of the returned ones....
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LadyScot
LadyScot

There is NO law that says refunds have to be given for buyer's remorse. Not a single one.

#378668
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I waited patiently in line to make a payment, one customer in front of me. I waited for about 10 minutes. Then a customer now is waiting behind me. I'm next in line right. Well the attendant Natalie asks who next to make a payment. The guy behind me walks up and gives...
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SToro
SToro

Hello, My name is Steve and I am the GM of the store in question. I do apologize for your inconvience, As it was not our intention. We strive to provide the best customer expe...

Biscayne Park, Florida
#356201
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