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Tried ordering a copy of MOTU's Unisyn. The Sam Ash site says "unavailable, ORDER TODAY!". So, I did. I simultaneously contacted one of the reps at MOTU to find out if it was still available, as it is a Legacy product. Mike, helpful and responsive as always (I've...
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Anonymous
Sam Ash Customer service

Sir,Back on 2/25/16 at 4:50PM our customer service rep called you and left you a voicemail explaining to you that MOTU has discontinued that product and asked you to give him ...

1.6
#801403
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Even though this will not resolve the money lost in the experience I had at the store in Miami, Dolphin mall. I never had to defend myself for returning brand-new monitor speakers after only 1 week. The Manager(Mike) was unapologetic,no customer focus was present and...
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#770615
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The Castleton mall "new" sales manager has an issue with the lowly musician that walks in the door. My recent trip to the Castleton In store made me realize that moving the staff from the floor to management does not always work. The old sales manager would meet you...
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Anonymous
Anonymous

I am sorry that you had a bad experience at our store. It is very uncommon to get a bad report with that management team. I am dealing with them directly to see what happened ...

#753665
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Other Product Review

Sam Ash
#617248
They don't just take days or weeks They take months for repairs..... Are we still in the old times where they will ship stuff in carriages and horses? Or they simply don't care about customer service once you purchased the item...
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Warning!! I had a bad experience repairing my instruments with Mani the " Lutier". First of all, there is an absurd policy where you have to pay $30 to review your instrument even if you already know the problem your inst has. ( Is this a hospital where you have to...
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1.3
#734225
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I ordered a Fender tele (mim) and case ... $900 bucks. They didnt get it to me on the date promised and then fed x delivered it to somebody else.. Had to go to my credit card company as i got no cooperation and nothing but stall. They blame fedex and Fedex says they...
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1.0
Northmoor, Missouri
I didn't like
  • Being lied to
  • Being lied to by management
#718573
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One of the so called "managers" was very rude when appraising my instrument. He acted like I brought in a piece of rusty *** when it only had a couple of tiny dings. He told me if it was mint condition he could sell it for 1,200 so he could only give me 900.. if it was...
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Anonymous
Danny Dumpster

Yeah, don't ever try to trade your used gear in to Sam Ash. They're ripoff artists to the extreme....

1.0
#714150
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We earned $40 in coupons for doing open mics. First, it took 8 wks to get, not 2-4 and when we got them they expired in 12 days. We went on tour and called manager to see if they "really" expired as GUITAR CENTERS DO NOT! He said not to worry, they would honor them,...
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Anonymous
Anonymous

This person sounds like a nutcase. Sam Ash isn't going OOB.

I didn't like
  • Being lied to by management
  • Being lied to
#691623
Reply to reviews
I rang up to speak to a member of staff at the corporate HW and as I asked for the person the phone cut off. So I rang back thinking there was some error, and the woman answered the phone shouting 'WE AREN'T INTERESTED!'. I was shocked so i rang back a 3rd time to ask...
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#682645
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On June 11, 2015, I was in Sam Ash on the Highway 41 store, near Bradenton, Florida. I ordered some music from the Carl Fischer Company. My reason for being in the store was to check on this previous order. The previous order came into the store on June 17, after being...
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#652451
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Finally after four attempts with trying to get a price match for a pair of head phones I found cheaper on Amazon I was able to get the difference paid back to me. The first attempt was to take them back for a refund but I was past their fifteen day return policy{even...
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2.3
I didn't like
  • Being lied to
#614372
Reply to reviews