filters
state:
Show
city:
Show
product:
Show
Ordered an Avalon 737 ... came into purchase the unit new. Sales pushed for an open box unit as it was all they had left at another location. After it shipped, Went to pick up the item and the gain *** was completely bent. The sales team tried to force this item on me...
Read more
1.0
#1129392
Reply to reviews
I purchased a Epiphone guitar from Sam Ash online, only to receive a broken guitar. I know shipping companies can be careless, so I contacted them about a replacement. I returned the damaged guitar, a week later I received the replacement guitar, Broken too! I...
Read more
1.9
I didn't like
  • Still waiting for over a month for replacement guitar
  • 90 percent of website is on backorder
#1093128
Reply to reviews
I recently registered online when I was comparison shopping. At that time I didn't buy from Sam Ash. Last week, I received a promotional email stating "NO JOKE! We are offering you $20 that you can use on anything except gift cards. There's no minimum purchase and you...
Read more
#1046790
Reply to reviews

Sam Ash - Awful

Sam Ash
#1129663
1.6
Details
Called about a DAC . Rep had no knowledge about it and didn’t call me back .
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Sam Ash - Broken guitar received

Sam Ash
#1106643
1.9
Details
My new guitar arrived with a broken neck. Not packaged with anything other than the case in a cheap cardboard box. Totally upset
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on January 01, 2017

Sam Ash
#983485
2.6
Details
I decided to drive over to the Sam Ash store in King of Prussia tonight. Got there 6:30 cause i know it closes at 7. Some skinny young *** in there decided 6:30 was good enough and locked me out. Ill go to Georges down the street for now on
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Gator Rack Case Review

Sam Ash
#835125
3.4
Details
I just wanted to take back my 4u rack and get a 6u rack.I called around 12:36. I'll see what store has them.Called back at 1:46. I have someone else handling it. This 4u is 4u not me. So I took it back and I'll go find one on Ebay. Thanks for the good service?....
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
I have bought many guitars from sam *** music store. All of them where problemadic or defective .amps too! This store is a joke every thing is a floor model or demo and the staff are a bunch of untrained stoners! Moreover after months of trying out almost every piece...
Read more
1.0
Product
#979691
Reply to reviews
Ordered a drum set from Amazon fulfilled by Sam Ash. Wish I had never done it. They shipped two of some parts and none of many more. Called to get resolved and have been getting nothing but the run around since. Poor communication and worse customer service. It...
Read more
1.0
#956928
Reply to reviews

I am very unhappy with my purchase. I have purchased with SAM ASH for twenty two years. I just made a purchase from Sam Ash online on Ebay. The item was damaged through Fed Ex shipping it was dropped by the driver. I asked him to send it back after finding glass the...
Read more
2.0
I didn't like
  • Being lied to
  • This was a simple refund
  • Being lied to by management
#933795
Reply to reviews
On March 1, 2016 I've bought a new M-Audio keyboard there that wasn't working well. I've called and they said the don't have returning/delivery service for damaged items, and, therefore, I'd have to take the keyboard myself to replace for a new one. In the store they...
Read more
3.0
I liked
  • Products diversity
I didn't like
  • Customer service
  • Exchange policy
#802271
Reply to reviews
Tried ordering a copy of MOTU's Unisyn. The Sam Ash site says "unavailable, ORDER TODAY!". So, I did. I simultaneously contacted one of the reps at MOTU to find out if it was still available, as it is a Legacy product. Mike, helpful and responsive as always (I've...
Read more
Anonymous
Sam Ash Customer service

Sir,Back on 2/25/16 at 4:50PM our customer service rep called you and left you a voicemail explaining to you that MOTU has discontinued that product and asked you to give him ...

1.6
#801403
Reply to reviews
Even though this will not resolve the money lost in the experience I had at the store in Miami, Dolphin mall. I never had to defend myself for returning brand-new monitor speakers after only 1 week. The Manager(Mike) was unapologetic,no customer focus was present and...
Read more
#770615
Reply to reviews
The Castleton mall "new" sales manager has an issue with the lowly musician that walks in the door. My recent trip to the Castleton In store made me realize that moving the staff from the floor to management does not always work. The old sales manager would meet you...
Read more
Anonymous
Anonymous

I am sorry that you had a bad experience at our store. It is very uncommon to get a bad report with that management team. I am dealing with them directly to see what happened ...

#753665
Reply to reviews