Sam Ash

I am forwarding the email confirmation from FedEx regarding the damage that was incurred during shipping the Michael Kelly base that I purchased from your Ontario, California store. I am forwarding the email separately as I cannot attach it here.

I have 2 different prices from accredited competitors and ask samash to match. Sent receipts and quotes. They refused. In my book samash is a dead company. I have bought from them for 30 yrs. they just lost a customer that has spent a lot of money on music equipment. I will never buy from these guys again.

Refund guitar No cash given Had options but none were pains in full I paid full Cash Any help Orlando store Lee road

I was needing information about Focusrite recorders. The guy spoke to me in a humiliating mode, treating my questions as if I was an idiot. When I tried to object to his attitude, he plain left, saying I should complain to his manager.

It is illegal for any establishment to force patrons to wear a mask. It is discrimination and against the law. Masks dont protect anyone they are only for particulates viruses are smaller than bacteria. They dont prevent viruses from getting in or out

I spent over one hour yesterday, Sat. 13 July 2020, at the Kendall, Miami FL Sam Ash store waiting for help with a purchase. I directly asked for help several times. I patiently waited while salespersons ignored me and attended to other customers that arrived after me. I arrived at 12:01 PM, one minute after store opening and no one would make eye contact. I asked for help repeatedly and was ignored. This is the reason brick and mortar stores are failing and closing. These are the incompetent sales personnel who will cry about not having a job when everything goes on line. Ive spent thousands of $s at Sam Ash over the years. I will not buy so much as a drumstick from this company ever again. E B Ferrer

I attempted to send an e-gift card to my son. It's currently somewhere in limbo, but my credit card was charged. I called customer service and was on hold for 22 minutes, then disconnected. Now I've been on hold 28 minutes. The total hold time is creeping up toward 1 hour.

Was at Sam Ash @ Lyndhurst, Ohio talking to a salesman who was very nice. I was planning to get a Boss Katana - 100 and the foot controller. I left the store and thought to look online if it’s cheaper. Low and behold, Sam Ash texted me to get a discount on my next purchase. I called that same day and was informed that I can get both amp and foot pedal both with 36 months free financing and 15% off. I then decided to add a product to save more which is a Roland electronic cy-8 cymbal. I couldn’t buy it online since I have something to trade and cash to use so I went to the store. Close to the end of purchasing them they told me I won’t get 15%. They told me to still purchase it and come back the next day to verify from the online rep that I could get 15% off in which they would honor it if it was verified. The supervisor online told me that he had to look back into the recordings if that conversation was valid. A solution came about though that I could use a coupon code that I got from Sam Ash text “MARCHBAND” that gave me more discount in my cart. Brought it up to the store and the manager (Graham) does not want to accept the merchandise return and he told me that it won’t count for the 36 months financing in which I called the next day and the salesman (Alex) informed me that it would have if the manager cared to looked. I guess in my mind, I don’t think they appreciate customers using any discount “code” given by them for us to use. I was told that I would get a call back in 5 minutes 3 times and never received a call. I called the salesperson on his direct line with my cell and never answered any of my calls and called using my work phone and answered it right away (fishy). He then told me that he can’t do anything with it anymore and to call a different customer service #. He sent me to the complaint department which the owners and higher management would handle. One last thing which I think is very interesting. I logged in my online account and the password was changed and I couldn’t log back in to my cart. I did took a screenshot of all of them before that happened. I can’t believe the quality of customer service we get nowadays. I’m sure I’m not the best customer in the world just buying whatever’s out there but I just want to use the deals and promos they have to offer.

complaint Salesman/ Maimi lakes - Physically pushing a customer/ at Sam Ash Miami Lakes 8-5-19 approximately 3:30pm with Witnesses and Complained to Manager Steave Toro

I paid $40 for a package that gives you multiple guitar setups over time, as a bundle with the guitar I bought from them. I dropped it off to be setup with low action, was told I had to wait for their guy to come in next week. I wait a week, get my guitar back, and every single string has obnoxious fret buzz. The guy who set my guitar up didn't even play it before he put it in the case. I can't play my guitar now because Sam Ash has no clue WTF they're doing.