I purchased a Epiphone guitar from Sam Ash online, only to receive a broken guitar. I know shipping companies can be careless, so I contacted them about a replacement. I returned the damaged guitar, a week later I received the replacement guitar, Broken too! I...Read more
I didn't like
- Still waiting for over a month for replacement guitar
- 90 percent of website is on backorder
I recently registered online when I was comparison shopping. At that time I didn't buy from Sam Ash. Last week, I received a promotional email stating "NO JOKE! We are offering you $20 that you can use on anything except gift cards. There's no minimum purchase and you...Read more
I have bought many guitars from sam *** music store. All of them where problemadic or defective .amps too! This store is a joke every thing is a floor model or demo and the staff are a bunch of untrained stoners! Moreover after months of trying out almost every piece...Read more
Short Review on January 01, 2017
I decided to drive over to the Sam Ash store in King of Prussia tonight. Got there 6:30 cause i know it closes at 7. Some skinny young *** in there decided 6:30 was good enough and locked me out. Ill go to Georges down the street for now on
Gator Rack Case Review
I just wanted to take back my 4u rack and get a 6u rack.I called around 12:36. I'll see what store has them.Called back at 1:46. I have someone else handling it. This 4u is 4u not me. So I took it back and I'll go find one on Ebay. Thanks for the good service?....
Other Product Review
They don't just take days or weeks They take months for repairs..... Are we still in the old times where they will ship stuff in carriages and horses? Or they simply don't care about customer service once you purchased the item...
Ordered a drum set from Amazon fulfilled by Sam Ash. Wish I had never done it. They shipped two of some parts and none of many more. Called to get resolved and have been getting nothing but the run around since. Poor communication and worse customer service. It...Read more
I am very unhappy with my purchase. I have purchased with SAM ASH for twenty two years. I just made a purchase from Sam Ash online on Ebay. The item was damaged through Fed Ex shipping it was dropped by the driver. I asked him to send it back after finding glass the...Read more
On March 1, 2016 I've bought a new M-Audio keyboard there that wasn't working well. I've called and they said the don't have returning/delivery service for damaged items, and, therefore, I'd have to take the keyboard myself to replace for a new one. In the store they...Read more
- Products diversity
I didn't like
- Exchange policy
- Customer service
Tried ordering a copy of MOTU's Unisyn. The Sam Ash site says "unavailable, ORDER TODAY!". So, I did. I simultaneously contacted one of the reps at MOTU to find out if it was still available, as it is a Legacy product. Mike, helpful and responsive as always (I've...Read more
Even though this will not resolve the money lost in the experience I had at the store in Miami, Dolphin mall. I never had to defend myself for returning brand-new monitor speakers after only 1 week. The Manager(Mike) was unapologetic,no customer focus was present and...Read more
The Castleton mall "new" sales manager has an issue with the lowly musician that walks in the door. My recent trip to the Castleton In store made me realize that moving the staff from the floor to management does not always work. The old sales manager would meet you...Read more
Warning!! I had a bad experience repairing my instruments with Mani the " Lutier". First of all, there is an absurd policy where you have to pay $30 to review your instrument even if you already know the problem your inst has. ( Is this a hospital where you have to...Read more
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